PRE-ORDER ITEMS

What's a pre-order? A pre-order means to order something in advance. It's placing an order for the item before it is produced and available, with the understanding that it will be shipped later. 

Why pre-order? Pre-ordering offers a unique advantage: your item is specially made for you, reducing unnecessary waste. Plus, you'll find exclusive discounts on pre-order items, especially when purchasing bundle deals.

When will my pre-order item ship? When placing a pre-order, please consider the timeline involved. Our made-to-order process takes 1-3 months to craft your item. Afterwards, sea freight shipping from China to Canada requires an additional 2+ months. We provide estimated ship dates on each product page, but keep in mind that delivery times can vary greatly between items. Our email newsletter will keep you informed about production updates and more. Our COMPLETE PRE-ORDER CATALOG will also be frequently updated with ETAs.

Combining pre-orders with different dates? Your order ships when all items arrive, unless you opt for split shipping.

What is a Pre-Sample Pre-Order? A pre-sample pre-order is an early-stage crowdfunding opportunity that lets you purchase/reserve an item before we create a physical sample. You'll be supporting our design concept based solely on drawings.

How it Works:

1. Pre-order the item based on design drawings.
2. Help fund production and ensure stock availability.
3. Cancel or adjust orders anytime before sample finalization.
4. Receive the lowest price possible.

Nyahallo ensures hassle-free cancellations for pre-sample pre-orders. Cancel anytime before sample finalization for any reason. Email help@nyahallo.com for a 100% guaranteed full refund, risk-free. Reserve early, support our small business, and enjoy flexible cancellation. 

Note: Once the sample is finalized, our standard cancellation policy applies.

Additionally, check out the pre-orders update page for status of specific items.

 Where can I find item status and pre-order updates? You can find status of all pre-order items on our COMPLETE PRE-ORDER CATALOG.

INTEREST SURVEY ITEMS

Interest survey items are products that Nyahallo may potentially release in the future. They are marked as "out of stock" and will remain that way until/if they are released into the shop. Many of these items are in the sample making phase (aka, the process of prototyping or turning the design into a real, usable item). These items are presented to gauge customer interest in them. The customer feedback and responses to the interest check items helps me to determine whether a product should be released or not. Interest check items usually have a sketch or drawing that can provide customers with an idea of what the product would look like if it were to be released, along with an estimated price range.

Customers can provide feedback about the item by clicking the "notify me when available" button and Nyahallo will use this feedback to determine whether to move forward with releasing the item.

Q. Is there an ETA when these items are available for pre-order? 

A. Currently, there is no ETA. It can be a few months until an item releases for pre-order, or it can take up to a year+. The sample making process for every single item is unique and it can vary greatly. We will update our website as soon as we have more information. Thank you for your interest in our products.

Q. Is there a way to reserve a pre-order for one of these items?

A. Unfortunately it's not possible to reserve a pre-order until the items have been finalized for release, however you can be immediately notified for the items interest upon release by clicking the "notify me when available" button and inputting your email address. This will allow you to receive an email when the pre-order is available. You can also stay up to date with any updates about the item by subscribing to my email newsletter and following my social media platforms.

Q. Which of the interest check items will get samples and how is it determined by?

A. It is determined by both popularity and the designers' personal preferences. For example, I may make a sample of an item even if it's not too popular if I personally like it and have a good vision for this item, however in most cases I will have a sample made for the most popular designs. 

Q. How else can I show support or interest for an item?

A. Engaging with my posts on social media truly helps! Commenting with your favourite colourway(s), sharing the post with your friends and voting in polls which I release on my various social media platforms all let me know which items are in demand.

Q. Will interest check items be released as pre-orders, or as in-stock items?

A. Every single item at Nyahallo is run as a pre-order first. This is to reduce risk as we are a small business run from home and ensure that we do not overstock items and create crowding. This also reduces waste. Once the pre-order runs are over and the bulk production items have been delivered to Nyahallo facilities and shipped out to the customers who initially pre-ordered the items, the leftover quantities will then be added to the website as in-stock items.