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FAQ

For more detailed information, click on the FAQ link to access our comprehensive FAQ page. The questions below provide a brief overview, but our extended FAQ page offers more in-depth answers to your queries. CLICK HERE for shipping and handling info, CLICK HERE for extended pre-order information, and CLICK HERE for our complete preorder catalog.

  • In-stock items: 4-10 business days

    Pre-order items: Roughly 4 months, updates will be sent via email newsletter, blog posts as well as social media updates. Please check each individual listings for more details.

    Pre-sample pre-order items: Roughly 6-9 months, updates will be sent via email newsletter, blog posts as well as social media updates. Please check each individual listings for more details.

    In the event of any delays or changes to our schedule, we'll keep you informed through email newsletters or directly contact you through the email you placed the order under. Rest assured that we'll communicate any updates promptly, so you can plan accordingly.

    Be sure to check out our Complete Pre-Order Catalog and our most recent Blog Post. These resources will provide you with all the details you need to know.

    Still need more help? Email support@nyahallo.com for assistance.

  • We ship to most countries internationally, however there are a few countries our standard carrier does not ship to. Please see the next question if your country does not show up upon checkout. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.

  • A pre-order means to order something in advance. It's placing an order for the item before it is produced and available, with the understanding that it will be shipped later. 

    Read more about pre-orders here and make sure to check out our complete pre-order catalog for detailed information about every single item in progress in our shop!

  • All supply of each item is stocked at the time of the restock. Most items are limited edition and are often never reproduced again. If there is a specific item you want, it is recommended to order promptly to avoid missing out.

  • We have a fixed product lineup and do not accept custom orders or commissions. Our focus is on creating unique, limited-quantity designs, and we do not offer bespoke or made-to-order products.

  • Material information:

    - Clothing: Please refer to the individual product listings for specific material details.
    - Bags and wallets: We proudly use vegan leather (faux leather) alternatives, ensuring our entire bag collection is vegan-friendly and cruelty-free.

    We're considering introducing genuine leather products to our lineup in the future. However, please be aware that these premium items will come with a substantially higher price point, reflecting the exceptional quality and craftsmanship that goes into creating them.

  • We are based in the GTA region of Ontario, Canada. We don't currently offer delivery or pickup.

  • Please send an email to support@nyahallo.com.