🌸 The Nyahallo Guarantee 🌸
At Nyahallo, we’re not just selling fashion - we’re sharing pieces of a world that lives in our heart. We want every customer to feel safe, seen, and delighted. This is our promise to you:
1. Crafted with Care
Every item is obsessively designed and lovingly refined. If it’s not magical, it doesn’t leave our hands.
If your piece arrives with a manufacturer defect or issue, please report it to us right away. We keep detailed records and will make it right, no questions asked.
2. Transparent Preorders & Custom Updates
Preorder timelines are clearly labeled, and we try our best to update regularly. Starting July 2025, we now publish weekly short updates on our platforms to keep everyone informed.
If there are any delays or if we miss an update, just email us at support@nyahallo.com and you’ll receive a gentle, custom update directly from us.
Beginning in late July 2025, we will also begin sending custom update emails to customers every 2–3 weeks, tailored to their specific order status.
3. 100% Replacement Support
If anything is wrong, we fix it. Whether it’s a faulty snap, misprint, or damaged delivery, we’ll replace or repair it with care.
We even offer support for items up to 2 years old because our products are made to last and be loved.
4. Gentle Delay Apology Gifts
If your preorder is delayed beyond our estimated timeline, you’re welcome to request either a random freebie or a discount. We truly appreciate your patience and support.
5. Size & Fit Assurance (For Apparel)
If something doesn’t fit quite right, we’ll do our best to help. Whether that means an exchange, store credit, or styling advice, we want you to feel beautiful and confident.
6. Real Photo Requests
Need extra peace of mind? You can request a real-life photo of your item right before it ships, especially if it’s a preorder. Just send us your order number and we’ll show you the magic is real.
7. Repair Support
Things happen. If your item tears or breaks over time, reach out to us. We’ll help guide you through repairs or send small replacements so your item can live on for years to come.
8. We’re Always Here
Whether you want to check in on an order, share feedback, or just say hi, we’re listening.
This isn’t just a shop. It’s a soft little universe built with love, and you’re a part of it.
Email us anytime at: support@nyahallo.com
We promise to treat you like someone who matters, because you do. ♡
