PREORDER POLICY

Preorder Policy

Types of Preorders at Nyahallo

We offer made-to-order designs through several types of preorder models. All preorder items are created through small-batch, independent production and may take extended time to complete.

1. Design Phase Preorders (aka presample preorder)

These are items still in the early stages of design. Customers are placing orders based on concept art or illustration before physical sampling begins.
By purchasing a design phase preorder, you acknowledge that:

• You are helping fund the creation of the first prototype

• The design and materials may be adjusted during development

• You are ordering well in advance, with longer lead times than standard preorders

2. General Preorders

Items that have completed sampling and are awaiting production or fulfillment. These are closer to shipping and typically have shorter wait times.

⏳ Estimated Wait Times

• Design Phase Preorders typically take 6 to 12 months depending on the item. These are early-stage orders placed before sampling begins and are more likely to experience changes or delays during development.

• Regular Preorders (items that have completed sampling) have an estimated wait time of approximately 4 months, depending on production volume and supplier schedules.

• All timelines are estimates only and may shift based on sampling results, fabric sourcing, or manufacturer constraints.

• Delays are common in small-batch, independent production and are not considered valid reasons for filing a chargeback.

💸 Refunds & Cancellations

• You may request a full refund at any time before your item ships by emailing support@nyahallo.com

• We will never penalize customers for choosing to cancel a preorder

• Please do not file a chargeback. We are happy to process refunds directly upon request

⚠️ Chargeback Policy

• Filing a chargeback without first contacting us goes against our store policy

• Customers who file a chargeback without attempting resolution may be blocked from placing future orders

📬 Communication

• You will receive occasional production updates via email or blog

• You can always contact us directly if you would like an update, have a question, or want to cancel your preorder