Types of Preorders at Nyahallo

We offer made-to-order designs through several types of preorder models. All preorder items are created through small-batch, independent production and may take extended time to complete.

1. Design Phase Pre-Orders (aka pre-sample pre-order)

These are items still in the early stages of design. Customers are placing orders based on concept art or illustration before physical sampling begins.
By purchasing a design phase preorder, you acknowledge that:

• You are helping fund the creation of the first prototype

• The design and materials may be adjusted during development

• You are ordering well in advance, with longer lead times than standard preorders

2. Regular Pre-Order

Items that have completed sampling and are awaiting production or fulfillment. These are closer to shipping and typically have shorter wait times.

Estimated Wait Times

• Design Phase Preorders/Pre-Sample Pre-Orders typically take 6 to 12 months depending on the item. These are early-stage orders placed before sampling begins and are more likely to experience changes or delays during development.

• Regular Preorders (items that have completed sampling) have an estimated wait time of approximately 4 months, depending on production volume and supplier schedules.

• All timelines are estimates only and may shift based on sampling results, fabric sourcing, or manufacturer constraints.

• Delays are common in small-batch, independent production and are not considered valid reasons for filing a chargeback.

Refunds & Cancellations

• You may request a full refund at any time before your item ships by emailing support@nyahallo.com

• We will never penalize customers for choosing to cancel a preorder

• Please do not file a chargeback. We are happy to process refunds directly upon request

Chargeback Policy

• Filing a chargeback without first contacting us goes against our store policy

• Customers who file a chargeback without attempting resolution may be blocked from placing future orders

Communication

• You will receive production updates via email and blog

• You can always contact us directly if you would like an update, have a question, or want to cancel your preorder