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PREORDER POLICY

Types of Preorders at Nyahallo

We offer made-to-order designs through several types of preorder models. All preorder items are created through small-batch, independent production and may take extended time to complete.

1. Design Phase Pre-Orders (aka pre-sample pre-order)

These are items still in the early stages of design. Customers are placing orders based on concept art or illustration before physical sampling begins.
By purchasing a design phase preorder, you acknowledge that:

  • You are helping fund the creation of the first prototype

  • The design and materials may be adjusted during development

  • You are ordering well in advance, with longer lead times than standard preorders

2. Regular Pre-Order

Items that have completed sampling and are awaiting production or fulfillment. These are closer to shipping and typically have shorter wait times.


Estimated Wait Times

  • Design Phase Preorders/Pre-Sample Pre-Orders typically take 6 to 12 months depending on the item. These are early-stage orders placed before sampling begins and are more likely to experience changes or delays during development.

  • Regular Preorders (items that have completed sampling) have an estimated wait time of approximately 4 months, depending on production volume and supplier schedules.

  • All timelines are estimates only and may shift based on sampling results, fabric sourcing, or manufacturer constraints.

  • Delays are common in small-batch, independent production and are not considered valid reasons for filing a chargeback.


Refunds & Cancellations

  • You may request a full refund at any time before your item ships by emailing support@nyahallo.com

  • We will never penalize customers for choosing to cancel a preorder

  • Please do not file a chargeback. We are happy to process refunds directly upon request


Chargeback Policy

  • Filing a chargeback without first contacting us goes against our store policy

  • Customers who file a chargeback without attempting resolution may be blocked from placing future orders


Communication

  • You will receive production updates via email and blog

  • You can always contact us directly if you would like an update, have a question, or want to cancel your preorder