Three Methods of Contact
♡ Only Email: support@nyahallo.com — for urgent issues & detailed questions
♡ Website Contact Form: for general inquiries
♡ Store Chat: for quick questions & short-form support
🕒 We strive to reply within 1–3 business days.
❗️Please do not email jen@nyahallo.com for customer service.
This inbox is not monitored for support and you will not receive a reply.
We Kindly Request
Please do not contact us via DMs on any platform. DMs are not monitored and are not part of our support system.
Please do not use public comments to request customer service or push for a faster reply. Public comments are not the appropriate place for customer service inquiries. Private channels, such as email or shop chat, enable us to assist you more efficiently and respectfully. If we see you posted publicly, we’ll kindly redirect you to one of our three contact methods to better support you.
If you haven’t received a reply after 3 business days, feel free to follow up via email or store chat. Emails can occasionally be missed or caught in filters — it happens.
💗 We’re human too. Please treat our team with the same kindness and respect you’d hope for in return.
Using the correct channels allows us to assist everyone fairly and efficiently.
It is highly recommended to add an email title so we can best assist you quickly.
Here are some examples to assist you:
✏️ Recommended Email Title Formats
Adding a clear subject line helps us resolve your issue faster. Here are some suggestions:
Order-Related
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[Order Number] – Query/Issue
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Order Status for [Order Number]
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Return/Exchange Request – [Order Number]
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Payment Issue – [Order Number]
General Inquiries
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Product Information Request
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Website Technical Issue
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Collaboration or Partnership Inquiry
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General Feedback or Comment
Support Requests
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Account Login Issue
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Password Reset Request
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Technical Support Needed
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Bug Report
Nyahallo-Specific
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Nyahallo Order Inquiry
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Nyahallo Product Availability
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Nyahallo Store Experience Feedback
-
Nyahallo Collaboration Opportunity
📅 Our Customer Service Hours & Availability
Monday - Friday: 12 pm - 12 am EST
Weekends: Generally closed, though we may respond based on availability.
Holidays: Closed (all major holidays)
Emails received during these times will be responded to on the next business day.
Please feel free to reach out to our customer support team. Your satisfaction is our priority.
Thank you for choosing Nyahallo ♡
