shipping & handling
SHIPPING & TRACKING
♡ When will my order be shipped?
For in-stock items, our current shipping and processing times are 1-5 business days, subject to Canadian holidays. For pre-order items, you can find out more details on our pre-orders updates page or the item listing itself :)
♡ What should I do if the order is delayed?
Unfortunately, we cannot control the transportation process of the shipped packages. Please get in touch with the carrier for any delays/changes in delivery time.
♡ Does shipping include tracking?
All of our packages are sent with tracked shipping ONLY.
♡ How do I check shipping prices?
You can check shipping prices by inputting your address upon checkout.
♡ Can I combine orders and shipping?
As long as the items haven't shipped, absolutely! Please contact firstname.lastname@example.org.
RETURN/REFUND & CANCELLATIONS
♡ Can I cancel my order? We only accept cancellation requests within 12 hours FOR IN-STOCK ITEMS ONLY. Please email email@example.com. We do not offer cancellations on pre-order items.