SHIPPING & TRACKING
♡ When will my order be shipped?
For in-stock items, our current processing and shipping time is 4–14 business days.
For pre-order items, detailed timelines can be found on the product listing or our Complete Pre-order Catalog page.
♡ What should I do if the delivery of an order is delayed?
Once your package has shipped, delivery is handled by the carrier (like USPS or UPS), so we unfortunately can't control delays on their end. However, we’re always happy to help guide you! If your order seems stuck or delayed, feel free to reach out to the carrier directly, or contact us at support@nyahallo.com, and we’ll do our best to assist or check on it for you.
♡ Does shipping include tracking?
Yes! All of our packages are shipped with tracking included. You'll receive your tracking number as soon as the shipping label is printed. Please note that it may take a few more days for your order to be fully packed and taken to the post office, but rest assured it's on the way.
♡ How do I check shipping prices? What are your shipping prices?
You can view shipping prices by entering your address at checkout. We work hard to keep our shipping rates as affordable as possible, and the prices we offer are extremely competitive.
♡ Can I combine orders and shipping?
As long as the items haven't shipped, absolutely! Please contact support@nyahallo.com.
♡ Where do you ship to?
We ship to most countries internationally, however there are a few countries our standard carrier does not ship to. Please see the next question if your country does not show up upon checkout. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out.
♡ My country doesn't show up upon checkout but I would like to order, what should I do?
Please email support@nyahallo.com and we can arrange an international carrier to ship your order. Please keep in mind international rates can be very pricey and understand we are not responsible for customs charges and/or fees.
♡ I wrote the wrong address and the item has already shipped, what can I do?
Unfortunately, we’re unable to change the address once an order has shipped. If your package is already in transit, we recommend contacting the shipping provider directly to see if they can reroute or hold the delivery.
Please note that customers are responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders sent to incorrect addresses.
If your order hasn’t shipped yet, please email us at support@nyahallo.com as soon as possible so we can update the address before it goes out.
♡ My package is lost or stolen, what do I do?
Once a package is marked as “Delivered” by USPS, our responsibility for the shipment ends. At that point, we unfortunately no longer have control over the package or its handling.
If your tracking shows “Delivered” but the package hasn’t arrived, we recommend taking the following steps:
1) Check your address and look around your delivery area. Sometimes packages are left with neighbors, in parcel lockers, or at side or back doors.
2) Contact USPS at 1-800-522-9085 with your tracking number for assistance.
3) If your package has still not arrived after a week, you can file a Missing Mail Request on the USPS website.
4) If you believe the package was stolen, you can report it to the US Postal Inspection Service.
We usually purchase shipping insurance on all tracked orders. If your package is declared lost or missing by USPS, we will do our best to assist you in filing an insurance claim.
Please note: We are not responsible for lost or stolen packages. It is the buyer’s responsibility to provide a secure location for delivery at the time of order.
♡ Am I (the customer) responsible for customs/duties/taxes/fees:
When ordering internationally, additional customs fees may apply. Customers are 100% responsible for all Duties, Fees, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out fees before placing an order.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Failure to fulfill these charges will result in an unsuccessful delivery.
♡ What happens if my order is returned to sender?
If your package is returned to us by the shipping carrier because of an incorrect or incomplete address, you will be responsible for the additional shipping costs to have it re-sent. We are not responsible for address errors entered during checkout, and we are unable to offer a refund if you choose not to pay the re-shipping fee..
RETURN/REFUND & CANCELLATIONS
♡ Can I cancel my order?
Yes, cancellations are allowed for all orders. However, please note that some cancellations may be subject to a small processing fee to cover non-refundable payment processing costs (especially for Sezzle or credit card payments).
Orders cannot be canceled once they have shipped. At that point, you may follow our return process after the package is delivered.
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In-stock items: 4% cancellation fee
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Sezzle orders: 8% cancellation fee (due to Sezzle’s non-refundable fees)
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Regular pre-orders (post-sample): 4% cancellation fee
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Pre-sample / Design-phase pre-orders: No cancellation fees! Nyahallo covers the cost as a thank-you for your early support
However, if a regular pre-order or in-stock item takes significantly longer than expected, we will cover all processing fees, and you will receive a full refund at no cost to you.
To request a cancellation, please email us at support@nyahallo.com with your order number. We’re happy to assist you.
Approved refunds will be issued to the original payment method used at checkout. Please allow up to 7–10 business days for the refund to appear, depending on your bank or payment provider. We cannot issue refunds to a different card or payment method. If your original account has been closed or replaced, we won’t be able to reroute the funds.
♡ Can I return items?
Yes, of course! We do accept returns, but certain conditions apply. If the item is unopened and has never been tried on, there is no restocking fee. If the item has been tried on, a small 5% restocking fee will apply. All returned items must be sent back in their original packaging with all tags and labels still attached, and customers are responsible for the cost of return shipping. Returned items must be in original, unworn condition, free of stains, odors, pet hair, or any damage. Items that appear used or altered will not be accepted.
Please be sure to contact us at support@nyahallo.com before sending anything back. Include your order number and the name of the item(s) you’d like to return. Returns must be approved in advance. Any packages sent without prior authorization will not be accepted or refunded. If you have any questions, we’re always happy to help!
♡ What’s the return window?
Return requests must be submitted within 14 days of the delivery date. Requests made after this period may not be accepted, but we’re happy to review exceptions on a case-by-case basis if there’s a valid reason.
Last updated: July 26, 2025
