GENERAL QUESTIONS
♡ What comes with my order?
Your items ship in their original packaging. Bags come with dust bags, and we include business cards whenever available.
♡ Why are your prices higher than fast fashion?
Our prices reflect our commitment to quality and ethics. Unlike fast fashion retailers, we design original pieces in small batches with attention to detail and high-quality materials, often opting for natural fabrics over synthetic ones. We ensure our manufacturing partners and co-designers receive fair compensation and royalties. While we’re more affordable than luxury brands, our prices support artistry, ethical production, and quality craftsmanship.
♡ An item I want is sold out. Will you restock it?
Each restock has a set quantity, and many of our pieces are limited edition and may never return once sold out. If there’s something you love, we recommend grabbing it quickly to avoid missing out.
♡ Where are your items made?
We work with small, family-owned factories in China that share our values of ethical production and mutual growth. Our bags are crafted in Dongguan, the handbag capital of the world.
♡ Do you accept PayPal?
We’re not set up for PayPal at this time.
♡ How should I care for my bag?
-
Spot clean with mild soap and cool water.
-
Don’t machine wash.
-
Avoid overloading with heavy items.
-
Keep out of prolonged direct sunlight to prevent fading.
-
Don’t hang bags by their handles to avoid stretching.
-
Keep hardware from touching other bags to prevent scratches.
-
Stuff bags with tissue paper when not in use to maintain their shape.
♡ Do you accept custom orders or commissions?
We don’t offer custom or made-to-order designs. Our focus is on creating unique, limited-quantity pieces for everyone to enjoy.
♡ How long will my items last?
With proper care, our pieces can last many years or even decades. Keep in mind that regular use causes normal wear and tear. Here are our tips for longer life:
QUESTIONS YOU'VE GOOGLED
Is Nyahallo a legit brand?
YES! Nyahallo is an independent, artist-owned brand founded in Canada and now operating from both Canada and the US. We design unique, original pieces and work with ethical manufacturers. We’ve been operating since 2021 and have fulfilled thousands of orders worldwide, with over 20,000 customers and a growing community. Every single piece is artist-designed and part of a slow fashion process, taking 6–12+ months to produce from scratch.
Why does Nyahallo have long wait times? Is this a scam?!
We operate mostly on a preorder model to avoid waste and overproduction. In the past, many items were offered as design-phase or pre-sample pre-orders, meaning the preorder opened before a physical sample was made. This can lead to longer wait times because we need to develop and refine samples after orders are placed. While this helped bring unique designs to life, we know the wait can feel too long and cause concern for customers. That’s why we’re reducing the number of pre-sample pre-orders and focusing on shortening timelines wherever we can. We’re working hard to improve speed and communication without compromising quality. NO, we’re not a scam, and I have absolutely no reason to deceive anyone. My goal is for Nyahallo to be here for decades to come.
Does Nyahallo copy other brands?
NO. All Nyahallo designs are original creations, crafted in-house over months of thoughtful design and sampling. We deeply respect other artists and never resell or copy their work.
We’re aware of online rumors and accusations suggesting otherwise, often fueled by misinformation from a competing brand and its supporters. These claims are untrue. Nyahallo is built on creative integrity, and every design reflects our unique vision.
Since our early days, we’ve faced accusations from this brand’s community, claiming our designs copy theirs because of shared themes. In truth, many of our designs were created before theirs, as documented in our creative process. Unfortunately, these misconceptions spread quickly. Whenever we tried to share our side, we were sometimes labeled as defensive, making it harder to clear up misinformation.
Transparency is core to who we are. We want our customers to hear our story directly from us, not through rumors. These accusations, which began when Nyahallo was still a young brand, affected our image, and we’re addressing them now to set the record straight. We stand confidently behind our originality and have nothing to hide.
Our Artists Are the Heart of Our Community
Nyahallo is proudly built by Jen, Ana, and a talented group of artists we collaborate with. Our brand is a reflection of their creativity and passion. Supporting Nyahallo means supporting the artists who form the foundation of our community and bring our unique vision to life.
What Makes Nyahallo Different from Other Brands?
Original Designs, Not Reselling
All Nyahallo pieces are original creations, designed in-house from concept to final product. Every single item we’ve ever sold has been designed either by me, Jen, or our lead designer, Ana. We also occasionally collaborate with independently commissioned artists to bring unique ideas to life. We don’t dropship, resell generic items, or copy other artists. Each design is carefully developed and often takes months of sampling and refinement. We’re very proud of this commitment to originality and creativity.
Material Quality and Transparency
We prioritize high-quality materials, choosing natural fibers over synthetics whenever possible, except where performance requires alternatives, like in swimwear. We avoid cheap, shiny polyester and focus on fabrics that feel good and last. You can trust that with Nyahallo, you’re getting better value and quality compared to many other brands.
Artist-Founded, Artist Run and Independent
Nyahallo was founded by me, Jen, as an independent artist brand. We’re proudly Canadian-owned and now operate from both Canada and the United States. Unlike some brands that function like large resellers, Nyahallo is artist-led, small-batch, and fueled by genuine creativity and community support.
Customer Communication and Care
While we’ve made mistakes in the past with delays and communication, we’re deeply committed to improving. Starting in July 2025, we began posting weekly updates and emailing every customer in advance if there are any delays with their order. We’ve also strengthened our personal customer support and focus on transparency, so customers always know what’s happening. Nyahallo is dedicated to continuous improvement and has grown so much thanks to the support of our wonderful community.
Community-Funded and Small-Batch
Nyahallo has never taken outside investment or loans. Every piece is funded by community support and produced in small runs. This allows us to keep control over our quality, ethics, and designs.
Slow Fashion Approach
We believe in creating intentionally. Many of our pieces are made through preorders, helping us avoid overproduction and waste. This slow fashion model means longer wait times, but it ensures better quality and sustainability.
Nyahallo vs ???
While we share some aesthetic elements with other alternative fashion brands, Nyahallo stands apart with our unique vision, creative direction, and commitment to ethical practices. Our focus is on building a lasting brand that creates original, wearable art and fosters a welcoming community for our customers. Unlike some brands, we prioritize quality over quantity, using cotton and other natural, high-quality materials whenever possible to offer greater value and sustainability.
We value meaningful connections over chasing quick profits. Our goal is to put customers first, ensuring every interaction is respectful and transparent, no matter the circumstances. We’re dedicated to listening to all feedback -- positive or negative -- and using it to improve. We communicate openly, value transparency, never dismiss concerns, and always strive to make every customer feel valued and heard.
