Nyahallo September-Early October 2026 Production Update

Hey Nyamily!

October is approaching, and so is the cold breeze of autumn! 🍂 We have been very, very busy at working on all of our projects, and we apologize for the lack of updates. Expect blogs and posts from us on a regular basis.

Our team and I underwent an extensive 3 week business trip to China from the United States in search of new connections, manufacturers, and pattern-makers. For many of our Phase 1 pre-order products, we have been extremely unhappy with the results that our previous pattern-makers have been producing. We were unsatisfied with the results, and because of that, we had to produce numerous samples of patterns that we were very unhappy with, between ALL of our products in progress. 

This put us at a tough crossroads. Do we indefinitely make new revisions with incompetent pattern makers, or do we release an inadequate product? This was a big dilemma I have been dealing with for the past 24 months. As much as we wanted to travel abroad and build connections sooner. We were unable to due to visa restrictions and volatile global events. 

I can say the result of our 3 week long business trip was a resounding success. We have established many new connections with new manufacturers and pattern-makers, and we will begin to prioritize many of the Phase 1 projects with these new connections. Expect us to update you guys on a more regular and frequent basis. Our number 1 priority are two things, quality and speed. We want to release quality products that we are 100% satisfied with, on a quick and timely basis. That is our commitment to you. 

The same applies for customer service, and fulfillment. I am happy to announce that we have hired a new senior communications manager as well as a customer service assistant. Expect us to respond to your inquiry on a timely manner, and expect us to ship your in-stock order within a timely manner as well.

As always, we want to be very clear that if you are unhappy with the wait time for any product, you are always welcome to request a full and free refund by emailing support@nyahallo.com with your order number. You have the choice of a full refund, or an exchange to an in-stock item.

Please do not send order questions, refund requests, or shipping inquiries through social media DMs or comments. For privacy, security, and organization, email is the only official way for us to assist with customer service matters. Social media comments and DMs asking about order status will not be answered, so please use support@nyahallo.com for the fastest and most reliable help.

Also, please ensure your inbox has enough space to receive responses. We've had situations with customers who did not receive our responses due to their inboxes being full, resulting in them blaming us and thinking we intentionally ignored them. We do not ignore any inquiries. 

This month, we shipped out the Bat Cloak!

This item is now in stock and ready to ship! 

The Shark Shrug, Shark Hoodie, Pigeon Hoodie, Astral Dream Overalls, Forest Tale Overalls, and the Oversized Bat Cardigan have all completed bulk production and are in-transit to our facility now! We expect to receive these within 30-45 days, and they will be delivered to your door soon after! 

The back-ordered Shark Wallet, and all of the Moth Bags, have also completed bulk production, and will be in-transit very soon! The wait for these are also almost over! We expect the Moth Bags to be ready to dispatch by October. Pushing the delivery estimate to sometime in November. The suppliers kept changing the date because they needed more time for their own processes, which is why we kept changing the ETA as well. Sorry about that!

In summary, we have finished fulfilling the Bat Cloak, the The Shark Shrug, Shark Hoodie, Pigeon Hoodie, Astral Dream Overalls, Forest Tale Overalls, and the Oversized Bat Cardigan have been shipped out to us, and the Shark Wallet and all of the Moth Bags are shipping to us very soon.

Right now, the Honey Pot bag, the Acorn bag, as well as the mini Acorn pochette are ongoing production! We are happy to see great progress done on these.

We are also delighted to announce that the Whale Shark, Axolotl, Luna Moth, and Moon Jellyfish swimsuits have all entered bulk production. The wait is almost over!

As a reminder, I'd like to reiterate that we allow full, fast and free refunds on all of our unshipped orders!

Note: Only if your original payment method is still valid.

Death's Head Moth Dresses, Deer Hoodie, Orca Hoodie, Raccoon Hoodie, Orchid Pinafore, Cloudy Sky 3 Layer Skirts, Whimsical Cozy Sets, Whimsical Woodland Knit Set, Woodland Knit Set, Moth Skirt Shorts, Bat Shorts and Wing Pants, Tech Wear and Knit Sets, 3 Piece Tech Set, Forest Tale Knit Set, Archer Knit Set, and the Kitsune Jackets are all ongoing sampling.

Some swimsuits, including Mushroom One Piece, Tulip Swimsuit, Shark, Dark Cathedral, Bat Mesh, Bee, Druid, Dryad, Fallen Cultist, Galaxy Jellyfish, Higanbana, and Star Wanderer 

As stated in the beginning of this article, these items are our top priority. We have found new pattern-makers and manufacturers to take on these projects, as the previous teams we have worked with, have produced unsatisfactory results for us. Our priority now is to ensure that you guys get the very best product in a timely manner. We will actively develop these products and we will have more to update you guys on in October!

Unfortunately, we will have to cancel some projects altogether. There are some designs that are too timely and expensive to complete. We have underestimated the cost of these projects, and the amount we charged you guys during the phase 1 pre-order phase was not enough to cover the costs of development and production.

For example, we decided to cancel the pre-order of the butterfly dresses because the production process of the fabric of these dresses was very timely and expensive. We originally charged $120 for the dresses. After consulting with our most experienced pattern-makers, we would have to sell at the 200-300s range to make a margin on this set of dresses.

At the time, we did not have the adequate knowledge to understand this properly, and neither did our previous pattern makers. We are very sorry about the inconvenience. Regarding these projects, our intention is to re-release them. We will re-release them at a later unspecified date once we have a sample we are 100% happy with, and at a higher price range. I know this price range can shock some of you, that are unfamiliar with the fabric and dress industry, but the cost of ethically producing a high quality product using good materials is extremely high. Dresses are also extremely labor intensive, which drives up the bulk cost significantly. We will never sacrifice quality to try and get a cheaper price. We hope that is understandable! <3

For some of our swimsuits, we have been repeatedly unsatisfied with the sample results. So to have you guys not wait any longer, we will be cancelling some of our swimsuits as well. We may be re-releasing these at a different price at a future date, but only once we have a sample we are 100% satisfied with.

This applies to all of these listed products. The items that we will be cancelling and refunding to you are:

• Stained Glass Butterfly Dress
• Stardust Butterfly Dress
• Stargirl Dress
• All Cathedral Swimsuits
• Moon Jellyfish Swimsuit (Pastel Purple) 

We will message you before refunding you to check if your original method of payment is still valid. If your payment method is no longer valid, we can proceed by either refunding you store credit, or giving you an exchange of anything in the store of equal value. 

Thank you for being here for our team's journey while we grow and improve our business. You are the reason why we are here, you are the reason why our designs turn into reality. We are grateful for your support as well as your continued patience and trust in us to release our designs and turn them into real, quality products for you to enjoy. ♥️

PLEASE do not send any support inquiries through social media comments or DMs, those are not regularly monitored and will not be replied to. Thanks for your understanding!

And as always, please contact us about any issue you have with your order # through our email. (support@nyahallo.com)