Hi Nyah-mily 💌
As Nyahallo continues to grow, I want to be transparent about what we’re working on behind the scenes. Running this brand means the world to me, and I’m always listening, learning, and striving to do better. Here's a breakdown of the changes we’re planning throughout the rest of 2025 to improve your experience as a customer and supporter.
1. Faster and Clearer Customer Support
Starting now, we're aiming to reply to all emails within 72 hours. If you've reached out to support@nyahallo.com, you should hear from us more quickly. We’re also planning to:
-
Launch a customer feedback form by August
-
Create a dedicated FAQ page with clearer return and preorder policies
-
Provide order update templates for customers waiting on long-term items
2. Real-Time Order Tracking for Preorders
We know how important it is to stay informed, especially with preorders. That’s why we’re working on a real-time production tracking system that will launch by August 2025. You’ll be able to check:
-
What phase your item is in (design, sampling, production, or shipping)
-
Visual progress updates through blog posts and email
-
Estimated delivery timelines that adjust as needed
3. Monthly Blog Updates
Beginning July 2025, we’ll be posting monthly updates on our blog to share:
-
Production progress and sample previews
-
Shipping estimates
-
New designs and upcoming concepts
-
Honest updates about any changes or delays
These updates will be available here on our site and linked on our social platforms.
4. Improved Packaging and Shipping Experience
With our new U.S. warehouse now active, all American orders are now tariff-free and ship more quickly. We’re also updating our packaging to be more eco-friendly while keeping everything safe and cute. Processing times are a little slower during the transition, but we expect everything to return to normal by early August.
5. More Transparency About the Design Process
If you've ever wondered why some designs take months to launch, we’ll be breaking it all down. We plan to release behind-the-scenes content that explains:
-
How a concept sketch becomes a finished piece
-
What a tech pack includes
-
What happens during the sampling and revision stages
-
How we handle artist collaborations and inspiration
We want you to feel included in the process and understand the time and care that go into every piece.
Thank You for Growing With Us
Nyahallo is still a small artist-run brand, and your support has helped us keep moving forward through all the ups and downs. These improvements are shaped by your feedback and by our desire to grow while staying creative and intentional.
We’re not perfect, but we care deeply. We’re learning, adapting, and always creating with love.
Thank you for being part of our story.
Stay whimsical,
Jen
Founder of Nyahallo
