Two Pre-Order Phases ♡

We offer limited, artist-designed pieces through two types of pre-order models. Every item begins as an original concept, illustrated in-house by our skilled artists, then moves through sampling, production, and finally shipping to you.

We've successfully fulfilled many pre-orders using this process, with countless happy customers who have received and reviewed their pieces.

1. PHASE 1 AKA Pre-Sample (Design Phase) Pre-Orders

The terms design phase pre-order and pre-sample pre-order are used interchangeably within the industry.

This phase is based on concept art only, meaning the item is still being developed and sampled from scratch. Because of this, the estimated wait time is typically 12 to 18 months or longer.

These pieces are in the earliest stages of design, and orders are placed based on concept illustrations before physical samples have been produced.

Minor differences between concept art, samples, and final production may occur due to material availability, manufacturing limitations, or necessary refinements. We strive to maintain the integrity of the original design.

2. PHASE 2 AKA Regular Pre-Orders

This is the more traditional pre-order format you may be familiar with.

A finished sample or prototype already exists, and you're ordering based on that finalized version.

These usually take 30 to 120 days, depending on whether production has already begun.

By placing a pre-order, you acknowledge that you have read and understand which phase the item is currently in, including the estimated wait time associated with that phase. If at any point you no longer wish to continue with your pre-order for any reason, please contact support@nyahallo.com directly so we can assist you with a solution.

Refunds, Cancellations & Exchanges

We want you to feel confident in your order and truly love your piece.

You may request cancellation at any time before your item ships. Approved monetary refunds must be returned to the original payment method whenever possible and remain subject to payment-processor requirements.

Please read our full Preorder Cancellation and Refund Guide before making a purchase.

It explains estimated pre-order timelines, cancellation requests, original-payment-method requirements, and what happens when a payment account has changed or closed.

Exchanges are handled on a case-by-case basis. In most situations, we're happy to accommodate exchange requests because we want you to truly love your piece.

Simply email us and we'll be glad to assist you.

Chargeback Policy

We kindly ask that you contact us before filing a chargeback so we have an opportunity to resolve any concerns directly.

If a chargeback is filed without attempting resolution, the order may be canceled and future purchases may be restricted, where permitted by applicable law.

Our team is always happy to help and can process eligible refunds directly upon request.

Simply email support@nyahallo.com, and we'll do our best to take care of it for you.

Once a refund is issued on our end, please allow your bank a few business days to complete the processing, as timing can vary.

Nothing in this policy limits your rights to dispute charges with your payment provider.

Communication, Timelines & Updates

₊˚⊹ ᰔ Updates

⟡ Where are updates shared?

Updates are posted across our social media platforms, primarily on our Instagram page and stories, as well as through our email newsletter (we recommend subscribing to stay informed).

⟡ How often will I receive updates?

Update frequency varies depending on the item and stage of development.

Rather than sending frequent messages with minimal progress, we prioritize sharing meaningful updates, for example, when a new sample is completed instead of simply noting that production is ongoing.

Updates may range from monthly to every few months, depending on progress.

We previously maintained a weekly update blog, but at this time it is more sustainable for our team of three to focus our energy on sampling and production.

If you ever have questions or concerns about an update, please feel free to email support@nyahallo.com. We're always happy to help.

₊˚⊹ ᰔ Estimated Timelines

⟡ PHASE 1 (Design Phase Pre-Orders / Pre-Sample Pre-Orders)

Typically take 12–18 months or longer, depending on the item.

These are early-stage orders placed before sampling begins and are more likely to experience changes or delays during development.

⟡ PHASE 2 (Regular Pre-Orders)

Items that have completed sampling have an estimated wait time of approximately 30 to 120 days, depending on production volume and supplier schedules.

Timeline estimates are provided by quarter (Q1, Q2, Q3, Q4) based on our supplier's projected production schedule.

Because each piece is made by a small, family-owned team, timelines may shift if additional time is needed. We fully support allowing our partners the flexibility to work at a sustainable and comfortable pace.

Additionally, production timelines may be affected by factors outside of our control, including shipping delays or global supply disruptions.

Rather than listing a fixed delivery date and repeatedly adjusting it, we share updates as production progresses. We've found this approach to be more transparent and accurate.

While we do our best to keep listings updated, we are a small team of three, and oversights can happen.

If you ever notice outdated information or need clarification, please reach out to support@nyahallo.com and we'll be happy to assist you.

Payment

Pre-orders are charged in full at the time of purchase. This secures your item and allows us to begin production planning.

Address Changes & Reshipping

If your shipping address changes while you are waiting for your order, please contact us as soon as possible at support@nyahallo.com.

We cannot guarantee changes after an order has entered the fulfillment stage.

If an address change was not communicated before shipment, we're happy to reship your item; however, an additional shipping fee will apply.

Shipping & Customs

♡ Where do pre-orders ship from?

All Nyahallo orders ship exclusively from New York, United States.

We ship both in-stock items and pre-orders from our US fulfillment operations using UPS and USPS.

We proudly offer domestic shipping throughout the United States, as well as international shipping to most countries worldwide.

♡ United States Customers: Shop Tariff-Free!

Great news! ♡

All orders shipped within the United States are domestic shipments and are not subject to international import duties or customs fees.

You can shop with confidence knowing that you won't encounter unexpected international customs charges when receiving your Nyahallo order within the United States.

Applicable state and local sales taxes may still be collected at checkout, as required by law.

♡ International Customers: Customs Duties & Import Taxes

IMPORTANT: If you are ordering from ANY country outside the United States, including Canada, your order is considered an international shipment and may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your destination country.

Please carefully review the following information before placing an international order:

1. Customs fees are charged by YOUR COUNTRY, not by Nyahallo. These charges are determined by your destination country's customs authorities and applicable import regulations.

2. Nyahallo is not responsible for customs duties, import taxes, VAT, brokerage fees, or other import-related charges. These are separate from the cost of your order and are outside our control.

3. We do not cover or reimburse customs fees. Any duties, taxes, or additional import charges assessed by your country are the customer's responsibility, except where otherwise required by applicable law.

4. All customers outside the United States are subject to their local import regulations. This includes customers in Canada, the United Kingdom, European Union, Australia, and all other international destinations.

5. Customs charges are not included in our product prices or shipping rates unless explicitly stated otherwise at checkout. Your shipping fee covers transportation and does not automatically include duties or taxes assessed by your country.

6. Refusing to pay customs fees does not automatically qualify an order for a refund. Orders returned or rejected due to unpaid import charges will be handled according to our return policies and applicable consumer protection laws.

The recipient is generally responsible for complying with the customs laws and import requirements of their destination country.

Customs policies vary significantly worldwide, and the amount charged depends on your country's regulations, the value of your order, and other applicable factors.

We strongly recommend contacting your local customs authority before purchasing if you are unsure about potential duties or taxes.

Please also understand that customs clearance procedures may occasionally cause delivery delays beyond our estimated shipping timelines.

By placing an international order, you acknowledge that additional duties, taxes, or customs-related fees may apply and that these charges are your responsibility.

We appreciate your understanding and support! ♡

♡ International Shipping & Delivery Times

We ship internationally using UPS and USPS, with shipping availability depending on the destination country.

International delivery times vary based on distance, carrier service, and customs clearance.

Please note that international customs inspections and processing delays are outside Nyahallo's control.

If your country does not appear at checkout, please contact support@nyahallo.com and we'll do our best to arrange a shipping option for you.

Last updated: November 11, 2026