shipping & handling

SHIPPING & TRACKING 

♡ When will my order be shipped?

For in-stock items, our current shipping and processing times are 1-5 business days, subject to Canadian holidays. For pre-order items, you can find out more details on our pre-orders updates page or the item listing itself :) 

♡ What should I do if the order is delayed?

Unfortunately, we cannot control the transportation process of the shipped packages. Please get in touch with the carrier for any delays/changes in delivery time.

♡ Does shipping include tracking?

All of our packages are sent with tracked shipping ONLY. 

♡ How do I check shipping prices?

You can check shipping prices by inputting your address upon checkout.

♡ Can I combine orders and shipping?

As long as the items haven't shipped, absolutely! Please contact jen@nyahallo.com.

 

RETURN/REFUND & CANCELLATIONS

♡ Can I cancel my order? We only accept cancellation requests within 12 hours FOR IN-STOCK ITEMS ONLY. Please email jen@nyahallo.com. We do not offer cancellations on pre-order items.