Our Pre-Order Process
Last updated: 11/10/2026
New here? Welcome! We work a little differently from most shops. Every piece is illustrated in-house and made by a small family team, so we use pre-orders to make only what you actually want. That means less waste and more care in every stitch.
Every item goes on the same journey: concept -> illustration -> sampling -> production -> shipping, and you can choose to purchase at two points.
Our Two Pre-Order Phases ♡
Every item opens as a pre-order in one of two phases, depending on where it is in development.
Phase 1 (P1): Pre-Sample ♡
You're reserving a design from the illustration, before the physical sample exists.
- You get the best price due to supporting from the very beginning
- Your size is locked in before anything can sell out
- You see prototypes first, and your feedback helps shape the final piece
- Cancel anytime before the sample is finalized, no penalties
- Longest wait: usually 1–1.5 years total
Because P1 is based on artwork, small changes to fit or details may happen during sampling.
Phase 2 (P2): Post-Sample ♡
The sample is done and the design is final, and you're ordering ahead of the production run.
- Price: Regular pre-order price
- What you see is what you get: real sample photos
- Shorter wait: Typically 6 months
- Cancellation: Cancel anytime
After pre-orders close, any extra stock gets listed as in-stock at full price.
Why Does It Take So Long? ♡
Sampling, sourcing fabric, fixing fit, production and international shipping all take time, and sometimes a quality check means a redo. We'd rather take longer than ship something we're not proud of. Fox hoodies and shrugs, Red Panda hoodies, and our Fox, Shark and Pigeon wallets all started as P1 pre-orders!
Timelines & Shipping ♡
- ETAs are usually given by quarter and year (e.g. Q2 2027) on each product page and in the [Pre-Order Catalog].
- Orders usually ship once every item in them is ready. If you want things as they finish, place separate orders, and keep in-stock items in their own order.
Payment, Cancellations & Refunds ♡
- You pay once, when you order. No surprise charges later.
- Refunds go back to your original payment method only. If that card or account has closed, email support@nyahallo.com first.
Stay in the Loop ♡
We post updates when there's something real to show, like a finished sample or a production milestone, usually every month or two. Find them on our newsletter and the blog.
Interest Checks ♡
Interest check items are designs we're thinking about. They show as "out of stock" with a sketch and an estimated price.
- No ETA and no reservations yet. It could be months or a year or more.
- Want it made? Click "Notify me," comment, share, and vote in our polls. Popular designs get sampled first.
- When an item is ready, it opens as a P1 or P2 pre-order.
Questions? ♡
Email us at support@nyahallo.com and we'll help you out!
